All posts tagged communication

Google’s own guide to content that rates highly

Confession time. I work with website content every day but I don’t think I’ve ever stuffed a keyword. Sure, I’ve added the odd one to the final copy if the subject doesn’t quite speak for itself, but in the main, a website is about what it’s about. I’ve been relying on Google to lead people who are searching for that subject to the site.

And, in nearly all cases, that’s been happening.

According to Google’s recent update, my faith in this simple approach will now be rewarded even more.

Spelling mistakes: were you going for rude or inept?

When I first started working with web content it amazed me that people could merrily create web pages with spelling and grammar mistakes on them. It just seemed like a basic consideration that you would ensure that you had spelled things correctly – and not a difficult one to achieve.

Talk about naïve.

40 writing tips, both quick and dirty

Admit it. Every now and then you want to read ‘how-to’s in a dirty long list. And every now and then I want to write them.

So here you go. 40 tips for writing well, on the web especially. Happy Christmas.

Workshop: how to write good

What stops you from writing more? It’s not just the copywriters who write in our organisations: we all do – managers, administrators, technical staff – whether we have been trained to or not.

Most roles require some level of writing skill, and increasingly for publication on the web. How can you get your staff writing clear and compelling words that work on and offline, to tell a consistent story to your customers?

One of the problems is confidence. People think of themselves as non-writers, and the process of writing as difficult. But it only takes a nudge of encouragement and a few key writing tricks to get them creating bolder and more effective copy. The ‘How to Write Good’ workshop will help you to:

Bespoke services are for tailors and halfwits

After the fun of ‘Are you stupid enough to use leverage as a verb?’ (in which you added well-considered perspectives on the evolution of language to my fairly bald argument of that’s one ugly word) I’m going to have to break my silence about the word bespoke.

Bespoke is another ugly word, this time an adjective, as in ‘we provide bespoke software solutions’.

It is not common in US English, but is increasingly found in Britain being used to describe services, especially in IT. It is traditionally a tailoring term, coming from the archaic verb bespeak, indicating speaking about or arranging something in advance.

Tailors have used it for centuries to describe suits that are hand-made to an individual’s measurements, as opposed to off the peg, pre-cut garments. Originally, the term described the process whereby a piece of cloth would be reserved for an individual customer. It suggested craft, care and unique personalisation. More recently, it has broadened in tailoring to imply anything that is made to measure.

How to write in faux legalese

Editing a sales brochure recently I came across this line and many more like it:

‘If required [Company name] can therefore provide an introduction to a solicitor.’

This is what George Orwell hated. It is an unnecessarily inflated way to say something simple. Look at all the bits that the writer did not need:

Sprezzatura (making complexity appear simple)

The Cambridge University Accommodation Service provide a remarkable service: they find lodgings for thousands of University people; or find tenants for the University, colleges and private landlords, depending how you look at it. The remarkable bit is that their friendly, personalised service is free – even to landlords most of the listings are without charge.

To make this happen through a web site is difficult, because there are so many parties involved. Students, scholars and staff are looking for accommodation, but sometimes departments look on their behalf. The University wants to fill its houses and rooms, as do individual Colleges, but only sometimes, and sporadically. Private landlords also want tenants, and hotels and B&Bs would like to advertise in case anyone needs a short-term stopover…

And the staff need to co-ordinate all this behind the scenes.