All posts tagged cognitive fluency

Why the word webinar is half-cocked

You may have trouble reading this if semen makes you giggle. Webinar comes from seminar plus web. The word seminar means ideas (semen) plus a context in which to share those ideas (–ar). Webinar is supposed to mean a place to share ideas on the web. Surely if you wanted to coin a new word [...]

Google’s own guide to content that rates highly

Confession time. I work with website content every day but I don’t think I’ve ever stuffed a keyword. Sure, I’ve added the odd one to the final copy if the subject doesn’t quite speak for itself, but in the main, a website is about what it’s about. I’ve been relying on Google to lead people who are searching for that subject to the site.

And, in nearly all cases, that’s been happening.

According to Google’s recent update, my faith in this simple approach will now be rewarded even more.

Clichés are not rocket science

‘Never use a metaphor, simile, or other figure of speech which you are used to seeing in print.’ Is Orwell right to make this rule? One recent blog post on clichés, This metaphor aint dead, it’s just restin’ claims that writing without ‘dying’ phrases is in fact unattainable; and even if it wasn’t, the results of such [...]

No charge for the photo: marketing Cambridge’s biggest landlord

How many properties do you think the biggest landlord in Cambridge owns? 20? 50? 100? Amazingly, having bought his first home in 1965, Dennis Whitfield has accumulated a portfolio of over 500 properties in the area. That’s a lot of houses.

The Whitfield Group are a genuine, local success story, having started small and built over time. The only thing they didn’t have in place was a useful presence on the web so they approached us at Endis Solutions asking for a simple site through which to advertise their services and empty properties.

The challenges from the content side were:

My 2-year-old eats iPlayer for breakfast

The other morning I came downstairs to find my 2-year-old already up, and watching his favourite programme on the Internet. Nothing remarkable in that per se, except that he was alone. And I had shut the computer down the night before.

This isn’t about how smart my child is (although he can complete a Cat-in-a-Hat jigsaw in under 5 minutes reverse-side up and calculate the exact opposite of everything we ask him to do instantaneously, before implementing it without flaw).

No, the point is that in iPlayer the BBC have designed a web site so easy to use that a 2-year-old can master it.

The secret to being trusted, esteemed, and making others feel good

If I told you there was a simple, proven way to be believed and appear intelligent while leaving people feeling good about themselves – would you believe me? Or would you exit hastily muttering something about snake oil? What if I added that it was completely free, and that I would share this knowledge with [...]

How to create metaphors that enhance user experience

I’m working on content for an estate agent (that’s a realtor in the US). On their old site they have one of the worst metaphors that I’ve seen on a serious commercial web site. They have a basket.

That you can put houses in.

Think about that for a moment. As you browse through the site, looking for homes that fit your criteria, you can add ones that you like to a basket. Once they are in there, you click ‘View basket’ to see a list of homes you’ve chosen. There they are, snuggled at the bottom of the basket, waiting for you to – ‘click the register button to post off your details to the agent’. Whatever that means.