All Writing the Web posts

How to loosen the collar of your web copy

Social media has made the web more of a conversation (it was already pretty chatty). Companies who want to maintain a one-sided, sales pitch relationship with their customers come off as stiffs. For many businesses with web sites, adopting a tone of voice online that is a little less formal, a little more smart casual, will help their users to connect with them.

I am not talking about LOL-ing up your copy with txtspk, slang and swearwords FTW! But undoing the top button and taking off the tie will allow you to appear friendly, trustworthy, approachable and willing to interact. Here are 9 practical tips to soften up your style:

Orwell’s other advice about writing

If you are writing (anything at all: emails to colleagues, notices on the fridge, product descriptions, text messages to your friends…) then I hope at some point you have come across George Orwell’s 6 rules for writing.

Them’s good rules.

They are the conclusion to his 1946 essay ‘Politics and the English Language’, in which he talks about the relationship between clear language and clear thinking. He ends his argument with 6 rules for sharp and accurate writing, in the hope that, not only will people express themselves more clearly, but that they might think more clearly too – that their communication might become meaning-full.

And yet halfway through the article, Orwell mentions another list for writers that gets me just as excited.

How to write in faux legalese

Editing a sales brochure recently I came across this line and many more like it:

‘If required [Company name] can therefore provide an introduction to a solicitor.’

This is what George Orwell hated. It is an unnecessarily inflated way to say something simple. Look at all the bits that the writer did not need:

What George Orwell actually said about writing

Writers love George Orwell. He wrote this:

1. Never use a metaphor, simile, or other figure of speech which you are used to seeing in print.
2. Never use a long word where a short one will do.
3. If it is possible to cut a word out, always cut it out.
4. Never use the passive where you can use the active.
5. Never use a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent.
6. Break any of these rules sooner than say anything outright barbarous.

Legend. If discovering or being reminded of these rules is what you take away from this post – then my work here is done. However, if you want to know what Orwell was really getting at, read on.

Does your web site suffer from the vuvuzela effect?

I couldn’t help laughing at a gag on the radio yesterday. It was a Classic FM style spoof ad: ‘Relax,’ said the deep male voice, ‘to the soothing sound of … Vuvuzela Moods.’

If you have no idea what a vuvuzela is, I’m hazarding a guess that you don’t follow football. Switch on any broadcast of the 2010 World Cup and the first thing you hear is the blaring, persistent, invasive drone of what sounds like thousands of cheap plastic horns being raspberried into deafeningly by thousands of untrained lips all at the same time.

Which is what it is.

The real reason your last web site was a car crash

Who was responsible for your horrific old web site again?

You know, the one crowded with far too much information, most of it out of date, and navigation like a drunk describing the way to the kebab shop.

The one where one line is emphasised in italics, the next one in bold, before the floodgates open and red and blue type competes with underlining, CAPITALS, and multiple exclamation marks!!!!!!!

Presenting poems and other valuable content

Don’t worry, you don’t have to like poetry. You don’t even have to know who or what Carol Ann Duffy or a Poet Laureate is. This is about valuing content in the way that you present it on your web site so that your readers will value it too.

Here’s what happened. Carol Ann Duffy is a talented British poet. She wrote a topical and smart little verse about David Beckham being ruled out of the World Cup because of an Achilles’ injury. The Mirror, one of the UK’s tabloid newspapers, published it exclusively on its web site last week.

And that’s where it went Goldenballs up: